YOU STAY IN CONTROL
Delete account
or data
OWC · One Word Closer
Operated by 3A2Z Intelligence
Last updated:
Send a deletion request
You do not need to reinstall OWC or sign in. Email support@onewordcloser.com, preferably from your parent-account email address.
If the button does not open an email app, copy the address into your email service and use the subject OWC account and data deletion request. Opening the email draft does not submit it; you must send the email.
What to include
- The email address used for your OWC parent account.
- Whether you want the whole account and family data deleted, or only a specific child profile or item. For partial deletion, identify the profile by its nickname or the item by its label.
Do not send passwords, parent PINs, identity documents or a child’s photo. If you no longer have access to the account email, tell us; we will arrange proportionate verification before making changes.
What happens next
We verify the request, revoke relevant device access, and remove the requested information from active OWC systems. Whole-account deletion includes the parent sign-in account, child profile and questionnaire information, cloud drafts and published routines, uploaded photos and recordings, activity results and parent observations, and associated account/device records, except any narrowly required security or legal records explained to you.
We normally handle requests within 30 days. We will confirm completion or explain any legally permitted delay and any information that must be retained. This is a support-assisted process, not an instant automated deletion button.
What may remain temporarily
- Deleted cloud media has a seven-day recovery period before the provider permanently removes it.
- Firebase Authentication describes removal of deleted account information from live and backup systems within 180 days after deletion is initiated. Provider technical/security logs follow their own retention periods.
- Minimal security records may be retained where necessary to prevent stale requests restoring deleted access or to meet legal requirements. We will explain relevant exceptions in our response.
- An offline phone or tablet cannot confirm remote removal until it reconnects. Learning authorisation expires within 24 hours without server contact, but this does not itself erase stored files. Reconnect the device, or clear OWC’s app storage/uninstall OWC to remove local app data. Also remove any local-only drafts on other devices you control.
Original files in your gallery, copies you exported yourself and messages in your own email account are not deleted by OWC. See the privacy policy’s retention section for more detail.
Other choices
You can delete a child profile using the parent application’s profile controls without deleting the whole parent account. Unlinking a device only disconnects that device; uninstalling OWC only removes local app data. Neither deletes your cloud account.
If you only want a copy, correction or removal of particular data, use the same support address and describe your request. There is no need to delete the whole account.